Show sidebar

Awaiting Order Arrival

I received my order after getting a refund. What can I do?

If you have already received a refund but later receive your order, please contact us within 24 hours. You can choose to return the product or repay the refunded amount via our support team.

I haven't received my order. What should I do?

Please allow up to 4-7 days for delivery. If your order hasn’t arrived after that time, contact our team for an update. We’ll confirm your delivery status right away.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

Please contact our customer service directly through phone, WhatsApp, or email. We aim to resolve all refund or delivery issues within 48 hours.

When will I receive my order?

Orders are usually delivered within 4–7 working days after confirmation. We’ll contact you before delivery.

Refund

Can I get a refund for digital products?

Unfortunately, digital products and downloads are non-refundable once delivered or accessed. Please review all product details before purchase.

How long do I have to request a refund?

Refunds are accepted within 2 days of delivery for eligible physical products only. The product must be unused and returned in its original condition.